Legal
Terms & conditions
The basis on which we quote for and carry out your move. These are plain-English terms — the booking contract you receive sets out the full detail.
These terms apply to quotes and services provided by Margate Removals. Booking a move means you accept them alongside the specific booking contract we send you.
Quotes
Quotes are based on the information you give us and, where arranged, a survey. A written quote is valid for thirty days from its date unless we state otherwise. If the work changes — more to move, different access, added services — we may need to revise the quote, and we will tell you before proceeding.
Booking & deposit
A booking is confirmed when you accept the quote and, where asked, pay a deposit. If you cancel more than fourteen days before the booked date, any deposit is refunded in full. Cancellations closer to the date may retain the deposit to cover the slot we have held.
Payment
Unless we agree account terms in writing, the balance is due on completion of the move. Where account terms apply, invoices are payable within fourteen days. We accept the payment methods set out in your booking contract.
Our responsibilities
We will take reasonable care of your goods and carry out the work with reasonable skill. We protect furniture, dismantle and reassemble items as agreed, and handle your belongings per the plan. Access, permits and parking that are your responsibility should be arranged in advance where we have flagged them.
Liability & claims
We carry goods-in-transit and public liability cover; the levels and limits are set out in your booking contract. Any loss or damage should be reported to us in writing within seven days of the move so we can inspect and deal with it. Claims are handled under the terms of the booking contract and applicable cover.
Items we cannot move
For safety and legal reasons we cannot carry certain goods — hazardous or flammable materials, perishables, plants, and valuables such as cash or jewellery, which you should carry yourself. Ask us if you are unsure about a particular item.
Contact
Questions about these terms? Email hello@margateremovals.co.uk before you book and we will talk them through.